1.Before Testing make sure that you read and follow the test instructions carefully. Drug Tests must be read at 5 minutes. Not before and not after.Test Results are preliminary and positive results do not always mean that drugs are present in the donor.Certain foods, medicines, diet plan drugs, and nutritional supplements may yield a false positive test result with drug testing devices. Its important to ask the donor before testing if any medication were used the past two weeks. The occurrence of a false positive may be related to the interfering drugs taken before testing.Similarly, if the sample is diluted or adulterated, the product may yield negative results and not detect a particular drug.Do not test aboce 30 Degrees Celsius.
2. Our DOA assays provides only a preliminary analytical test result. A more specific alternate chemical method must be used in order to obtain a confirmed analytical result. Gas chromatography/mass spectrometry (GC/MS) and gas chromatography/tandem mass spectrometry (GC/MS/MS) are the preferred confirmatory methods. Disputed test results must be confirmed at a Laboratory.
3. We Supply different brands of drug testing products. As all our products undergo strict quality control and testing before dispatch , not all of our products carry markings. Please enquire during the Quote process which products are FDA , CE , ISO Certified.
4. No Refunds will be given unless products are returned in original packaging by client within 7 Days of Purchase. Client will be responsible for Delivery Charges . 10% Handling Fee will apply.
5.Out of Stock Items will be placed on back order -Pls ensure we have stock before making Payment
6. Complaints will be lodged with Manufacturer - Make sure that you have the LOT nr and a picture of the test in high resolution when lodging a complaint regarding tests. A final report will be sent by mail to customer within 14 Days
7. No returns on customised or special orders.
8.In cases where complete orders are not delivered after 60 days of payment a full cash refund will be given.
9. Orders may be delayed due to Customs clearance procedures. We can not be held responsable for late delivery due to Customs Delays.
10. FDA CE ISO available on selected brands only. These items will be manufactured on order and MOQ might apply. Prices will be higher. Please allow 4 Weeks Manufacturing Time on these products. At the moment Our House Brands may or may not meet certain quality standards with some of above mentioned organisations ,but all our products undergo strict quality control processes before distribution.
11. Prices may change without prior notice or adjusted if 1USD = ZAR19.00 or above.
12. Bulk Factory Orders Subject to approx 28 Days Delivery
14.Please request insurance when using our courier delivery service. We will not be liable for loss of goods due to theft , accidents on wrongfull delivery.
15. Always follow correct sample collection procedures. Failure to do so could result in adulteration , which will give incorrect test results
16. We are confident in our products , but should any problems occur please contact us immediately .
17.Please note that labels of Products advertised might change without prior notice , but the product , standards and quality will always stay the same.
18. We will not be able to start any quality control investigations unless all criteria are met regarding information required from the client.
19. Technical Support and Training when a 3rd party purchase from us will be charged at R500 per hour.
20. Our Courier service offers 2-4 working Days Standard Delivery. Should you wish to receive packages faster please arrange your own courier. We will not refund any delivery costs should you decide to asdk for a refund due to delayed delivery
