Complaints Procedure & Drug Test Guidelines

DRUG TESTING GUIDELINES & COMPLAINTS PROCEDURE

COMPLAINTS PROCEDURE:

1. Our technical department will provide a detailed sample inspection report and we can discuss the solution according to the report result.

2. Please kindly help us to collect the following information:

• A clear photo of the Drug Test Panel
• A brief description of the test procedure and problem experienced
• A clear photo of the pouch indicating the LOT nor & the expiry date
• A list of any medication / dietary & nutritional supplements consumed by the donor
• Results of the Lab Confirmatory Test Results ( This test must take place within 12 hours from first sample)

Email the above information to: sales@testone.co.za

Please allow 14 days for feedback.

Regards

The Test One Distributors Team